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Key challenges and issues – getting the management structure right

Successful businesses are only as successful as the people they employ.

It is imperative that all members of your business, from the most senior leadership team to the workforce, understand the business strategy; are able to offer appropriate skillsets and are contributing to the long term success of the business.  Sadly, it is not uncommon for senior leadership teams to have different views on business strategy or how it should be implemented. In small, owner-managed businesses, this is particularly pertinent as employees are promoted through the ranks, but may not meet all of the skill sets required for a new role beyond that which they performed very well. 

  • Are the right people employed in your business?
  • Are your management team all pushing in the same direction?
  • Do you have plans to retain and nurture talented people?

Getting the right person in the right role is imperative.

Does your finance leader have the appropriate cashflow management and forecasting skillsets and prudence?  Does your HR leader have the right communication and empathy skills to motivate and manage employees?  Does your manufacturing or operations leader have the logistical and planning foresight to maximize all opportunities available in the production cycle?  Does your marketing and sales leader have the creativity, imagination, determination and tenacity to seek out and maximize all revenue generating opportunities?

Be vigilant also for employee dissatisfaction.  Unless all of your employees are with you and ‘doing their bit’, your business may struggle to adapt and survive.  Your most talented people—those who will help you to thrive in better economic times—should be nurtured most carefully for fear of being recruited by your main competitors.

 Threats and Common Pitfalls

  • Poor management of employees
  • Starting a small businesses without the skills or resources needed to succeed
  • Failure to build a team that is compatible and has the skills to finance, produce, sell and market
  • Companies finding that staff set up as rivals and stealing the business
Key Opportunities
S U R V I V E
T H R I V E
Short Term Tactics
(1 to 3 months)
)
Mid Term Options
(3 to 6 months)
Long Term Strategy
(6 months +)
  • Review composition of your senior management team and ensure they have the right level of skills: bring in outside help to bolster areas that might be weak even if on a short-term temporary basis
  • Communicate your business strategy clearly to the management team and provide regular updates: make sure there are no misunderstandings or dissenters
  • Implement processes to monitor employee satisfaction levels
  • Avoid temptation to immediately cut employee costs such as benefits if they will lead to dissatisfaction
  • Communicate regularly: be clear and concise with employees
  • Look at ways to restructure employee benefits and incentive programs based on long term success
  • Provide leadership training for the senior management team
  • Develop staff retention programs
  • Consider whether it is more cost effective to outsource low-value services to an external company, provided this does not damage morale
  • Reward loyal employees appropriate to the circumstances
  • Implement long term talent management and succession planning programs to incentivize highest performers

How willismorris can help

  • Reviewing the effectiveness of your management team
  • Leadership development training
  • Working with you to establish success plans
  • Development of role profiles
  • Development of competency and skill frameworks
  • Delivery of bespoke training programmes
  • Development of performance management programs
  • Short-term secondment of key roles
  • | Attend one of our practical action planning seminars
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